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๐Ÿ’ฐ 14-Day Money-Back Guarantee

Refund & Cancellation Policy

Last Updated: September 1, 2026

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100% Risk-Free 14-Day Refund Guarantee

We want you to be completely satisfied with your purchase. If CapiFlow Pro fails to perform as advertised on your WooCommerce store and our dedicated support team cannot resolve the technical roadblock within 14 days of your purchase, you are entitled to a 100% full refund credited directly back to your original payment method.

1. Refund Eligibility Criteria

To maintain fair business standards and prevent digital software piracy while protecting genuine customers, refunds are granted under the following conditions:

  • 14-Day Window: Your refund request must be submitted within exactly 14 calendar days from the initial purchase timestamp.
  • Technical Support Engagement: If you experience a technical defect or tracking issue, you must open a ticket with our support team to allow our engineers an opportunity to assist.
  • Order Verification: You must provide your CapiFlow Pro Order ID or transaction reference and the email address used during checkout.

2. Non-Refundable Circumstances

We do not issue refunds under the following specific circumstances:

  • Past 14 Days: Requests submitted after the 14-day money-back guarantee window has expired.
  • Unattempted "Change of Mind": Downloading the software package and requesting a refund without ever installing or attempting to configure the plugin.
  • Subscription Renewals: Automatic annual renewal charges if the subscription was not cancelled prior to the renewal date (you can disable auto-renewal at any time with 1-click).
  • Corrupted / Incompatible Hosting: Technical incompatibilities arising from third-party nulled plugins, corrupted server PHP environments, or refusal to grant error logs.

3. Subscription Cancellation Policy

You maintain full control over your active subscriptions:

  • 1-Click Self-Service: Cancel anytime via your CapiFlow Pro account dashboard or via the receipt confirmation email link.
  • Retained Access: After cancellation, your license remains 100% active until the end of your current paid billing period.
  • Zero Penalties: No cancellation fees or hidden lock-ins.

4. Refund Payouts & License Deactivation

Once approved by our team, refunds are dispatched securely via our Merchant of Record, Lemon Squeezy, directly back to your original payment method (Credit/Debit Card, PayPal, Apple Pay, or Google Pay). The funds typically reflect in your statement within 3 to 7 business days depending on your banking network. Customers can also track order receipts and billing history directly via Lemon Squeezy's official customer portal. Upon refund processing, the associated license key will be permanently deactivated.

5. How to Request a Refund

To initiate a refund request, simply contact us with your order details:

๐Ÿ“ฉ Send an email to: support@capiflowpro.com

Please include:

  1. Your CapiFlow Pro Order ID (e.g. #1234 or Gateway Transaction Reference)
  2. Your License Key or Checkout Email
  3. A brief description of the technical roadblock or reason for the request

Our billing and technical team reviews all requests within 24 business hours.